Screenshot Monitor Customer Support

FAQ 10

• Explain ScreenshotMonitor in a few words please
• How secure is ScreenshotMonitor?
• Do you have versions for PC, Mac or Linux?
• Why would I want to use it for my employees - I judge them by results?
• Would my employees find it too intrusive?

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Features and how does ScreenshotMonitor work 22

• Do I need to install anything?
• How to share logged time and screenshots with a client - without asking them to login?
• What information is being collected? Does the the app collects anything when it is loaded, but not started?
• When does the app take the screenshots?
• Can Screenshot Monitor run in stealth/spy mode?

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Plans, Pricing & Billing 11

• Explain clearly the difference between ScreenshotMonitor plans
• Metered pricing explained
• Can I pay with PayPal? What are the payment options?
• How are the monthly payments calculated?
• Is my Credit Card information secure?

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Installation instructions and problems 7

• An error occurred when installing or downloading the application
• What are the installation steps for Ubuntu?
• How to get the application trace log on Mac?
• How to get the application trace log on Windows?
• Manual application installation on Mac

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Time Issues 2

• Time showing incorrectly for one of the workers
• My employee tracks time, but I do not see it on the web

Screenshot Issues 1

• Black screenshots